Physical damage to any item will void the product's warranty. Physical damage is defined as altering of the product’s physical appearance that differs from its original state at the time of purchase. Examples of physical damages are, but not limited to, dents, cracks, chips, burns, stains, dints, cuts, and scratches. Damages under this definition voids any warranty previously implied for the product by Ink and Beyond.com.

Hardware
No refund or replacement credit will be issued after 15 days of the date when the product is received. All returns on hardware products are subject to a 15% restocking fee, on account that the product is in its unused, original packaging condition, if there are missing parts to the item being returned, Ink and Beyond.com reserves the right to refuse returns (For Printers if the ink has been used there will be no store credit or cash back.) Shipping charges are non-refundable. Ink and Beyond.com is an online retailer and therefore not responsible for defective merchandise from the manufacturer. The customer is responsible for shipping charges on returns to Ink and Beyond.com and in return, Ink and Beyond.com will cover shipping charges back to the customer. The customer is responsible for risks of loss on all returned shipment. If the detective merchandise is under warranty it will be repaired or replaced. On returning defected items, the customer must obtain a RMA number on all warranty items. Most of the hardware on Ink and Beyond is covered by manufacturer warranty, please see product page for detail.

Blank Media
No refund or replacement credit will be issued after 30 days of the invoice date.
All returns on Blank Media are subjected to a 15% restocking fee. Non-Used Defective products may be exchanged for the exact or a comparable product or your account will be credited for the amount of the product plus tax. The Shipping and Handling fee and any credit card surcharges will be excluded on any credit that Ink and Beyond.com issues. Ink and Beyond.com reserves the right to verify the defectiveness of the product once it is received in order to have the proper credit issued or exchange. All media that has been Used, Scratched, and Damaged are non-refundable and will not be replaced. Ink and Beyond.com is an online retailer and therefore not responsible for defective merchandise from the manufacturer. The customer is responsible for shipping charges on returns to Ink and Beyond.com and in return, Ink and Beyond.com will cover shipping charges back to the customer. The customer is responsible for risks of loss on all returned shipment. If the detective merchandise is under warranty it will be repaired or replaced. On returning defected items, the customer must obtain a RMA number on all warranty items.

When returning a product, please make sure to send it in its original packaging that it came in including warranty cards, manuals, software and accessories. The invoice must also be included. The RMA number must be clearly written on the shipping label. No exchange or credit will be issued to used or non-original packaging merchandise.

NOTE: Ink and Beyond.com provides excellent customer service, although customers are not reimbursed for shipping charges on returned products, Ink and Beyond.com will use every measure to handle the return process expeditiously. If the merchandise is damaged upon receiving, Ink and Beyond.com will file a claim with UPS/FedEx on behalf of the customer for any products damaged in transit. Refunds/Replacements will be issued after the claim is approved. Claims can sometimes take over 15 business days to be processed.

Undeliverable Packages
If a shipment is determined by FedEx/UPS undeliverable and returned to Ink and Beyond.com, customers can request Ink and Beyond.com to have the product reshipped by paying a new shipping cost, or customers can request a refund. Refunds will be issued for product cost only. Original shipping charges will not be refunded.



RMA Procedures:

Step 1: Call our technical support department at 626-810-1508 to trouble shoot the product you have problem with.
Step 2: If our technical support agents cannot resolve the problem, please request a RMA number via the form below.
Step 3: Our RMA dept will issue you a RMA# within 24 hours. You must obtain a Return Merchandise Authorization (RMA) number before returning any product purchased from Ink and Beyond.com.
Step 4: Clearly write your RMA number on the shipping label and on the box. Mail the items with copy of invoice to the following address:

RMA Number: __________
Ink and Beyond
18545 E. Gale Ave.
City of Industy, CA 91748

Step 5: Our RMA department agents will contact you after receive your returns.

You can just fill in the following form and then click the submit.

*All Fields Must Be Completed