1. What causes white lines on the page?How to remove it?
2. The printer can't identify the newly installed cartridge. Why?
3. Why is the printed picture redder than the one showed on the computer screen? How to solve it?
4. The printed words and table have slight burr. Why?
5. Why is the vertical line not straight? Why does it break into several short lines like stairs while printing?
6. The appearance of T321~324 ink cartridges are quite different from OEM products. Does this has influence on printing quality?
7. While printing, you may feel the ink volume is very little, how does the manufacture ensure the ink volume of each cartridge?
8. Can we use dye ink print certification card?
9. Is it difficult to print on oil canvas if we use T038~9 ink cartridge?
10. Are T017, T018, T040, T041 ink cartridges produced by Ninestar Image Co., Ltd? What merits do they have?
11. The printed result is out of order, how to solve this problem?
12. Why do all lights begin to flash while opening the printer or the printer is in using?
13. Why does the computer window display that the ink volume of newly installed cartridge is the same as the previous one?
14. While using Epson printer printing or Xeroxing, the computer warns that the cartridge you are using is not original. Can we continue to use the cartridge and does it has any influence on printing quality?
15. When we use thermal transfer ink cartridge, the printing quality is excellent but the thermal transfer result is not as good as printing result, so what special demand does the thermal transfer require?
16. After cleaning with NCL-00110 cleaning cartridge the printer still can't work, why?
17. After tearing off the label of NE-00193 cartridge the air vent remains small ink drop. Does this has any influence on printing result?
18. When use common printing paper and choose the right speed setting mode, the color of printed picture is faint and not clear. Why?
19. After taking off the protecting cover of NC-00003 series ink cartridges the ink leaking from the ink outflowing holes. Why?
20. I used to print with non G&G brand cartridges, now I use G&G products. Is it necessary to clean the print head?
21. Epson C20 printer can't work since it has not been used for a month, however it works normally a month ago. Why?
22. Can we refill NH-00641, NH-00629, NH-00626 cartridges from the bottom of the cartridges?
23. The paper printed with T5441~8 ink cartridges dries very slow. Why?
24. It feels that the capacity of T036, T038 ink cartridges are very little. Is it true?
25. How to install a new cartridge to Epson Color 480 printer since T013, T014 cartridges are not taken out from the printer?
26. When the cartridges T029, T041 are loaded to the printer, the printer can't find the ink cartridge. Why?
27. The printer can't print out after the cartridge is loaded to the printer. Why?
28. When using T027 ink cartridge, the printed result is different from the computer screen displayed. Why?
29. The ink height of NC-00003 series ink cartridges are lower than OEM products. Does this show that the ink volume is less than OEM products?
30. When install NC-00010BK ink cartridge to Canon BJC-50 printer, we find that the cartridge is too big to install. Why?
31. After installation a set of cartridges to Epson Photo 950 printer, the printer can't print. Why?
32. When a new cartridge NE-00193 is loaded to Epson EX3 printer and after printed one or two pages, the computer warns that the ink is run out at the same time the printer can't print. Why?
33. When NH-00626 cartridge is loaded to the printer, all the lights begin to flash. Why?
34. Would climate affect the quality of inkjet cartridges? How to deal with the situation when the ink cartridge is frozen?

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1.What causes white lines on the page?How to remove it?
- The air entered the cartridge during installation, please clean the print head 1-2 times. Then you can use it.
- The installation method is not correct, reinstall the cartridge and clean the print head 1-2 times.
- The aging of print head. Please replace the head with a new one.

2. The printer can't identify the newly installed cartridge. Why?
- Due to touching the chip with bare hand or the dust adheres to the chip surface, the printer can't find the cartridge. Please clean the chip with dry tissue and reinstall the cartridge.
- The spring touching needle in the print head is out of usage or damaged.
- The spring tablet in the printer without chip is out of usage.

3. Why is the printed picture redder than the one showed on the computer screen? How to solve it?
- That the printed result is not coherent with the computer designed one can be attributed to many reasons. This has something to do with computer designing as well as pixel.In order to get a satisfied printing result, follow the following operations: choose File—Print—Property—Custom—Advanced Dialog Box, now you can select any kind of resolution by yourself.

4.The printed words and table have slight burr. Why?
- The paper is humid. Please replace the humid paper with the dry paper.
- The aging of print head. Please repair it or replace with a new one.

5.Why is the vertical line not straight? Why does it break into several short lines like stairs while printing?
- The print head knocked the edge of the printer due to paper chocking or the print head is in inappropriate location. Follow these steps, then you can solve the problem: choose File—Print—Property—Custom—Advanced Dialog Box—Print head adjusting, now you can select any kind of resolution by yourself.

6.The appearance of T321~324 ink cartridges are quite different from OEM products. Does this has influence on printing quality?
- Our T321~324 ink cartridges are designed by Ninestar Image Co., Ltd. It is the patent products whose most distinguished character in designing is its structure without sponge. This designing has more advantages. It can make you fully use the ink and reduce the residue ink in the cartridge so they are environment-protecting products. Besides the fluently printing process will impress you as well. The using method is very easy, just take out the blue protection pad and then tear off the yellow label and install the cartridge to the printer.

7. While printing, you may feel the ink volume is very little, how does the manufacture ensure the ink volume of each cartridge?
- It depends on many factors: resolution, coverage rate and the times of head cleaning. The higher the resolution, coverage rate and the times of head cleaning are, the lesser the pages can be printed and vice versa. Generally the same model of ink cartridge has the same ink volume. In order to ensure the volume, each cartridge was measured with electronic scale.

8.Can we use dye ink print certification card?
- Yes, we can use dye ink print certification card. But dye ink is not better than the pigment ink in the aspect of water-proof and sunshine-proof, so when the certification card is often exposed in the sunshine, you'd better use pigment ink, suppose you stick to use dye ink, the color may fade.

9.Is it difficult to print on oil canvas if we use T038~9 ink cartridge?
- Oil canvas is a kind of special printing material, the common dye ink is really hard to be printed on the oil canvas. T038, T039 ink cartridge use dye ink, therefore, it is really hard to print on oil canvas.

10. Are T017, T018, T040, T041 ink cartridges produced by Ninestar Image Co., Ltd? What merits do they have?
T017, T018, T040, T041 cartridges are the patent products without sponge produced by Ninestar Image Co., Ltd. These products can make you fully use the ink and reduce the residue ink in the cartridge so they are environment-protecting products. Besides the fluently printing process will impress you as well. At the same time, these products are easy to be refilled.

11.The printed result is out of order, how to solve this problem?
- If the document to be printed is disorderedLZcancel printing command, shut off the computer and wait for several minutes, then reboot the system.
- The driver doesn't match the printer. Reinstall the driver while making sure the connection of computer and printer.
- The tape cable is damaged. Please change a new one.
- The mainboard is malfunctioned. Please repair it or change a new one.

12.Why do all lights begin to flash while opening the printer or the printer is in using?
- The waste ink chamber is full. Please use the professional program and adjust the data to zero.
- Cartridge carrier or Roll feeder is damaged. Lubricate Cartridge carrier, track or Roll feeder.
- The mainboard is malfunctioned. Please repair it or change a new one.

13.Why does the computer window display that the ink volume of newly installed cartridge is the same as the previous one?
- The ink volume of computer window displayed is the original cartridge. Please refresh the window, then you will find the new one.
- The cartridge installation method is not correct. Follow the instruction and reload the cartridge.

14.While using Epson printer printing or Xeroxing, the computer warns that the cartridge you are using is not original. Can we continue to use the cartridge and does it has any influence on printing quality?
- The warning information is set by Epson company. When the warning window shows, click yes and follow the instruction. Your printer will work properly.

15.When we use thermal transfer ink cartridge, the printing quality is excellent but the thermal transfer result is not as good as printing result, so what special demand does the thermal transfer require?
- Thermal transfer ink cartridge is a kind of special cartridge. The working principle of Thermal transfer cartridge is that we transfer the picture and words to be outputted to the High Resolution Inkjet Paper. When conducting thermal transfer, please make sure the transfer tool and the media to be transferred inosculate completely. As for some special material, for example metal and potter we need to carry out paint baking to metal and chemical processing to the potter surface.

16.After cleaning with NCL-00110 cleaning cartridge the printer still can't work, why?
- Cleaning cartridge is only used to remove the slightly print head clogging and make the printing process more fluently, it cannot solve the problem caused by the print head damaging or aging.

17.After tearing off the label of NE-00193 cartridge the air vent remains small ink drop. Does this has any influence on printing result?
- No, it hasn't influence on printing quality.

18.When use common printing paper and choose the right speed setting mode, the color of printed picture is faint and not clear. Why?
- Due to the material reason, the common printing paper is not suitable for printing high quality picture. When printing picture, you'd better choose High Resolution Inkjet Paper or other paper of good quality. If the resolution is over 720dpi, the printing result will be much better.

19. After taking off the protecting cover of NC-00003 series ink cartridges the ink leaking from the ink outflowing holes. Why?
- In the claim of production technics, please tear off the label first and then remove the protecting cover. If the user reversed the order, that would lead ink leaking. This point is specially mentioned in the product instruction. Please strictly follow the instruction.

20.I used to print with non G&G brand cartridges, now I use G&G products. Is it necessary to clean the print head?
- It all depends on the products you used before. Generally speaking, we needn't clean the print head, but some times you need clean the print head one to two times.

21.Epson C20 printer can't work since it has not been used for a month, however it works normally a month ago. Why?
- Since leaving the printer long time unused, the print head is possibly dry. Please clean the print head and then you can use it normally. In order to ensure the best printing quality, you'd better use the printer at least one time a week. This will benefit your printer and also help you maintain printer.

22.Can we refill NH-00641, NH-00629, NH-00626 cartridges from the bottom of the cartridges?
- NH-00641, NH-00629, NH-00626 cartridges ink cartridge produced by Ninestar Image Co., Ltd can't be refilled from the bottom of the cartridge but they can be refilled from the top. Please follow the detailed procedure in the instruction.

23.The paper printed with T5441~8 ink cartridges dries very slow. Why?
- The paper is not match the printer. Please change the paper.
- The environment is too humid. Please change the printing environment.
- Since T5441~8 ink cartridges use dye ink, compared with pigment ink, dye ink dries slowly than pigment ink.

24.It feels that the capacity of T036, T038 ink cartridges are very little. Is it true?
- Yes it is true compared with the volume of other cartridges. It is decided in designing.

25.How to install a new cartridge to Epson Color 480 printer since T013, T014 cartridges are not taken out from the printer?
- Unlike Epson other products, Epson Color 480 printer hasn't any button on the printer so we can't load a new cartridge to the printer through pressing button. It can be done through the following steps; click File—Print—Property—Tools—Change cartridge.

26.When the cartridges T029, T041 are loaded to the printer, the printer can't find the ink cartridge. Why?
- The operating order is not correct. Please operate as the instruction indicated.
- Due to touching the chip with bare hand or there are dusts on the surface of the chip, the printer can't read the information in the chip. Please take out the cartridge and clean the chip with tissue paper, then reloaded the cartridge to the printer.
- The chip touching needles in the printer is out of usage or damaged. Please repair or change a new one.

27.The printer can't print out after the cartridge is loaded to the printer. Why?
- The yellow label is not torn off. Please tear off the yellow label and reloaded the cartridge.
- The cartridge was filled with air during installation. Please clean the print head and exclude the air.
- The print head is too old to use or damaged. Please repair the print head or change a new one.

28. When using T027 ink cartridge, the printed result is different from the computer screen displayed. Why?
- Nozzle testing result shows that the line is not continuous. Please conduct the print head cleaning till the testing result shows normal.
- Use the color management. Follow the following steps:
click File—Print—Properties—Custom—Advance—Color Control. Now you can adjust the color according to your needs. Thus the printed result will be much better.

29.The ink height of NC-00003 series ink cartridges are lower than OEM products. Does this show that the ink volume is less than OEM products?
- Since the ink tank of NC-00003 series cartridges are wider than OEM products, it seems that the ink height is lower than OEM products, but actually the ink volume is the same with OEM products.

30.When install NC-00010BK ink cartridge to Canon BJC-50 printer, we find that the cartridge is too big to install. Why?
- Since both NC-0001BK and NC-00011BK ink cartridges can be used to Cannon BJC-50 printer, in choosing cartridge you'd better choose the cartridge depending on your print head. This occasion also happens on Cannon other series printers. So in choosing cartridge, please pay more attention to this.

31.After installation a set of cartridges to Epson Photo 950 printer, the printer can't print. Why?
- This problem can be solved through the following steps. Open the main window or status monitor in tools, then check the state of cartridge. If the warning information shows X, please take out of the cartridge and reloaded to the printer.
- The spring touching needle in the print head is out of usage or damaged. Please repair it or change a new one.

32.When a new cartridge NE-00193 is loaded to Epson EX3 printer and after printed one or two pages, the computer warns that the ink is run out at the same time the printer can't print. Why?
- The spring tablet is out of usage or rotten. Please change a new one.
- The cartridge protecting cover is loosing. Remove the print head and press the cover tightly. If cover is distorted please change a new one.

33. When NH-00626 cartridge is loaded to the printer, all the lights begin to flash. Why?
- There are small ink drops or dust on the surface of cartridge chip. Please cleaning the chip with tissue paper and reinstall the cartridge.
- The spring touching needle in the print head sticks contamination or it is damaged. Please clean the needle or repair it.

34.Would climate affect the quality of inkjet cartridges? How to deal with the situation when the ink cartridge is frozen?
- Stored in high or freezing temperature for a long time will affect the printing quality. The temperature for obtaining best printing results ranges from 50°F,10°c-95°F,35°c. Normally don't let the cartridge go frozen. If this does happen, put the cartridge at the room temperature (72°F,22°c-82°F,28°c) for at lease 15 hours before installing into the printer and going on printing. Theoretically this won't affect the printing quality. However, if there is any more problem, please don't hesitate to contact us.